Email us at support@syncnshop.com — for bugs, questions, account problems, billing, or anything else.
To help us help you faster, please include the app version (Settings, at the bottom of the screen), your device and OS version, and what you were doing when the problem happened.
A group is a shared space — its shopping list, calendar, chores, notes, shared loyalty cards, chat and household data are visible to everyone in it. You create a group, then invite others with the group's invite code. You can belong to as many groups as you like (family, flatmates, and so on) and switch between them from the group switcher at the top of the app.
Invite codes are case-sensitive and can be regenerated by a group admin at any time — if a code has been regenerated, the old one stops working. Ask an admin for a fresh code. Also check the group hasn't reached its member limit: the free plan allows up to 4 members.
Three things to check, in order:
Free groups support up to 4 members and 100 entries in total across the shopping list, reminders and chores. Notes and loyalty cards are unlimited on every plan. The Household section is free for the first 60 days. PRO removes those limits, removes ads, and adds group chat, due-date and calendar notifications, and continued access to Household.
A subscription applies to the whole group, not one person — whoever pays, everyone in that group gets it.
Subscriptions are billed by Google Play or the App Store, so they are canceled there, not in the app:
You keep PRO until the end of the period you've already paid for. We can't cancel or refund on your behalf — only the store can.
Nothing is deleted. Your meter readings, bills and vault contents stay exactly as they are; the section simply becomes read-locked until the group has PRO. Subscribe at any point and everything is there waiting.
Access on your own device is protected by Face ID, Touch ID or your fingerprint. Be aware what that does and doesn't mean: the contents are shared with every member of the group and stored on our servers like the rest of the app's data. It is not end-to-end encrypted and it is not a password manager. Please don't put anything in it that would seriously harm you if a group member could read it.
Open Shopping and switch to Loyalty cards. Tap Add card, then scan the barcode with your camera or type the number, and give it the store's name — a barcode doesn't say which store it belongs to. At the checkout, tap the card: the barcode fills the screen and the brightness goes up so the scanner reads it first time. Star the cards you use most and they stay at the top.
You choose when you add each card. The whole group shares it with everyone in the group. Only me keeps it on your account alone — nobody else in the group can see it, in any of your groups. Favorites and the order of your cards are always just yours.
Most loyalty barcodes are drawn in full, including QR codes. Three rarer types — Data Matrix, PDF417 and Aztec — can be scanned but not redrawn, so the app shows the number large for the cashier instead. A typed number is drawn in the most likely format; if the store's scanner won't read it, open the card, tap Edit and scan it instead. Phones without Google Play Services can't use the scanner, but can still add a card by typing the number.
In the app: Settings, then Delete account at the bottom. This removes your account and your data, closes any group where you were the only member, and revokes the Sign in with Apple authorization if you used it. It cannot be undone.
See our Data Deletion page for the full detail of what gets removed.
Yes. Sign in with the same account on each device and you'll see the same groups and the same data. Subscriptions, though, are tied to the store you bought from — a subscription purchased on Android is managed by Google Play, and one bought on iPhone by Apple.
Email support@syncnshop.com with as much of the following as you can:
Reproduction steps are the single most useful thing you can send — a bug we can trigger ourselves is usually a bug we can fix the same week.
For questions about your data, your rights, or exercising them, see the Privacy Policy — or email the same address and ask.
ALGOTECH UNLIMITED SRL
Str. Labirint Nr.43, Constanța, România
support@syncnshop.com